We've gathered our answers to some of the frequently asked customer questions below. We hope this is helpful, and we hope we've covered it all. If not - don't hesitate to drop us a line or give us a call.
e-mail email@example.com - phone +4576307002
WHEN WILL I RECEIVE MY ORDER?
We usually pack and ship your order within 1-3 working days from date of order. We will keep you updated if we experience any delays. You will receive an order confirmation at time of order and a shipping notification with tracking information when your order has left our warehouse.
WHICH COUNTRIES DO YOU DELIVER TO?
We deliver worldwide - from valley low to mountain top
WHAT DO YOU CHARGE FOR DELIVERY?
DKK 45,- (free on orders exceeding DKK 300,-) shipped with GLS
EUR 8,- (free on orders exceeding EUR 50,-) shipped with GLS
UNITED KINGDOM GBP
GBP 7,50 (free delivery on orders exceeding GBP 50,-) shipped with GLS
USD 20,- ( free delivery on orders exceeding USD 50,-) shipped by UPS or TNT
REST OF THE WORLD
EUR 20,- (free delivery on orders exceeding EUR 75,-) shipped by UPS or TNT
NEED A REFUND?
First of all, If you are looking to return an item this means you placed an order with us - and we just want to take this opportunity to say THANK YOU - it means the world to us!
Do you need to return an item for a refund? No problem! If anything is not as you hoped, if sizing is wrong or if an item is faulty (we swear this is a very rare thing guys) simply fill in the return slip (included with your order) with the details required.
We accept returns up to 14 days after order date.
Items must be returned in new and unused condition.
Original labelling / hangtags must still be attached
Please return with original packaging/polybag if possible.
We will refund you as soon as we receive your parcel - it can take up to 5 days for the money to arrive in your account
We know you guys hate when stuff sells out - so to avoid this scenario we kindly ask that you place a NEW order for the correct size and return the wrong sized item back to us for a full refund. Thank you for your understanding.
DO I NEED TO RETURN IN ORIGINAL PACKAGING?
We know how it is... You receive your parcel, get super excited, unpack and get rid of the packaging at the recycling station in a hurry, to hide all evidence of yet another awesome Sometime Soon online purchase, from your significant other :-) DON'T STRESS! You can use your own packaging for returns. All we demand is that its durable and waterproof and can withstand some rough handling during transit back to us. We do however require Items to be returned in new and unused condition with all original labelling / hangtags attached. If you still have the original polybag, it would be super awesome if you could return the item in this too even if its ripped open.
DO I NEED TO INCLUDE ORIGINAL ORDER SLIP?
Nope! As long as you fill in the return slip with order number, your full name and reason for your return we're happy :-)
HOW LONG DO I HAVE TO RETURN MY ORDER?
You must return items within 21 days from original order date. And all items must be in new and unused condition with all labelling / hangtags intact.
WHO PAYS FOR RETURN SHIPPING
All return shipping costs must be covered by the customer
Domestic orders (Denmark)
We cover return shipping costs, please use return shipping label included with your order - details on how to return will be included with your order but we promise its super easy.
WHERE SHOULD I RETURN ITEM TO?
Please send your return items to:
DK- 6000 Kolding
HOW DO I GET IN TOUCH WITH YOU?
If you have any questions or if you're unsure about how to proceed please send us an e-mail including your name and order number in the subject field firstname.lastname@example.org or simply give us a call on +45 76307002