We are always happy to help in case you have questions. But you might be lucky to find the answer(s) you need in our Frequently Asked Questions (FAQ) below.


What is the delivery time?
My order seems to be delayed - what should I do?
Can I track my delivery?


Can I make changes to an order I made?
I have placed an order but haven't received an order confirmation - is my order accepted?


How long will it take before I receive my refund?
How do I return my order?
What can I do if I bought an item on sale but I need a different size and now the offer has expired?
Can I exchange an item instead of getting a refund?
My product is faulty - what should I do?
I am buying a present - how can it be returned?


Where can I redeem my discount code?
I am experiencing problems during checkout – what do I do?

Discount codes and gift cards

Can I buy a gift certificate for the webshop?
Can I combine several discount codes?
My discount code is not working?
I have already completed my purchase - can I use my discount code?
Can discount codes be used on reduced items?
How do I use a discount code?
I have used a discount code on my order and wish to return it - will I get a new discount?


Contact information