FAQ


We are always happy to help in case you have questions. But you might be lucky to find the answer(s) you need in our Frequently Asked Questions (FAQ) below.

Shipping

What is the delivery time?
Can I track my delivery?
My order seems to be delayed - what should I do?

Orders

Can I make changes to an order I made?
I have placed an order but haven't received an order confirmation - is my order accepted?

Returns

How do I return my order?
What is the return fee?
How long will it take before I receive my refund?
What can I do if I bought an item on sale but I need a different size and now the offer has expired?
I am buying a present - how can it be returned?
Can I exchange an item instead of getting a refund?
My product is faulty - what should I do?

Payments

Where can I redeem my discount code?
I am experiencing problems during checkout – what do I do?

Discount codes and gift cards

I have already completed my purchase - can I use my discount code?
Can I buy a gift certificate for the webshop?
My discount code is not working?
I have used a discount code on my order and wish to return it - will I get a new discount?
Can I combine several discount codes?
Can discount codes be used on reduced items?
How do I use a discount code?

Other

Contact information